Ordering Information


Payment Options
We accept payment by the following methods. 
Credit/Debit cards. We accept Visa and MasterCard credit/debit cards. Details of which would be taken over the telephone rather than by email for security purposes.
Cheques. Payment by cheque can be made for individual transactions. Please note that orders will not be processed until a cheque has cleared which can take up to 10 days.
Overseas Payments. We accept payments from overseas customers on a Proforma Basis. Proforma payments from overseas customers have to be made in Pounds Sterling by Telegraphic Transfer. All bank charges to be covered by the purchaser.  
As the majority of overseas money transfers involve at some stage an intermediary bank who charges a transfer fee, a bank charge of £15.00p will be applied to all orders. Should the bank not charge a transfer fee, then this amount will then be credited against future orders
30 Day Trading Account. We offer a 30 day trading account to existing and new customers with a proven credit rating and subject to satisfactory trading references being provided.
Technical Enquiries. 
Technical enquiries will be accepted by any of the following options telephone, email and fax.
Ordering Process. 
Due to our extensive product range from a number of leading manufacturers we have decided for the moment not to offer an on-line E-Commerce purchasing facility. Please contact us for current price and delivery by either the email facility on this website, by telephone or fax. Orders will be accepted by telephone, fax, or email.
It is the policy of this Company to ensure that all customer orders are handled in a prompt and efficient manner so as to maintain quoted delivery times. However, although our stocks are extensive we cannot be held responsible for delays occasioned by our suppliers. At all times back orders on suppliers are monitored to prevent this happening and to keep customers advised if there are any potential delays.
Times quoted for despatch are from receipt of order. 
Order Cancellation. 
Cancelling of an item on back order can only be accepted if the manufacturer of the part in question is willing to accept the order cancellation. In some instances this may not be possible e.g. if the part is in the process of being manufactured or has been shipped from the manufacturer to us.
Parts Warranty.
Should any defects develop after delivery whilst under proper use during the appropriate manufacturers warranty period as a consequence of design, materials or workmanship defects. They we will return the part to the original manufacture for either repair or replacement as is applicable providing the defective goods are returned to us promptly. Hydraulic systems and bespoke hydraulic cylinders manufactured/supplied by our Company are covered by our own warranty and technical support.
Damage/ Loss in transit/ Late delivery/ Non delivery
 It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non-delivery, loss in transit or late delivery must be made within 24 hours of the delivery date. When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature. If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly. 
Titan Fluid Technologies Limited Terms and Conditions of Trading apply.